Consumer Affairs

Consumer Affairs ensures that “unfair business practices” and “unconscionable acts” are not prevalent in everyday consumer business transactions and regulates all rent controlled residential properties in Bermuda.

Consumer Affairs informs residents and businesses about product alerts and recall information or for general information about being a smart consumer in Bermuda.

What do they do?

Consumer Affairs is responsible for:

product recalls
consumer market research
assessing applications for rent increases
advising landlords and tenants on tenancy issues
mediating disputes between parties upon request
deal with complaints about a business
provide information to help you before you buy
refer you to other services for assistance

In addition, Consumer Affairs oversees the regulations for all rental controlled properties in Bermuda. Any issues related to tenants and landlords should be directed to the Consumer Affairs Rent Commission, including:

rent and rental deposit increases;
eviction;
the general rights and responsibilities of tenants and landlords.

Consumer Affairs does not:

provide legal advice or act as a legal representative on your behalf
pursue complaints that are unjustified based on law
divulge specific information about whether there has been a complaint against a trader