Bermuda Post Office Postal Operations Solution

The Bermuda Post Office (BPO) is governed by the Post Office Act of 1900 and the Universal Postal Union’s (UPU) Universal Service Obligation (USO).  BPO is authorized to receive, transmit and deliver written and printed matter, parcels and like products at prices affordable to all citizens. 

BPO has issued this Request for Proposal (RFP) for a Consumer-off-the-Shelf Postal Operations tool to companies engaged in the provision of such products.  BPO aims to acquire a tool to enhance its technical and business processes and to enable the organization to easily introduce new services or products that aim to increase revenues. The solution will be required to support 10 post offices that are located throughout the country.  It will also be required to support the following lines of business:

1. Point-of-Sale, Retail / Counter Automation & Stock Management

2. Philatelic Management & Customer Orders (Standing Orders, etc.)

3. Post Box Management, Maintenance & Billing

4. Website, E-commerce, Stock & Check-out Management Capabilities

5. Customer Relationship Management

6. Third-party Agency & Bill Payment Capabilities

7. Reporting & Business Intelligence

 Key Dates for this RFP

(If necessary – to display evidence of functional responses)

* The call will be held with all Tool Providers at the same time.  The conference call number and participation code will be provided prior to the scheduled date.