The Office of the Ombudsman for Bermuda. The Ombudsman's staff investigates complaints about the administrative actions of Public Authorities, including Government Departments, Boards and Bodies established or funded by the Legislature.
This is an independent, non-government office that provides an impartial form of alternative dispute resolution which is less formal and more flexible and accessible than going through the Courts.
Services are free and available to everyone.
What do they do?
The Ombudsman receives complaints about the administrative fairness of public authorities. She can attempt to resolve the matter or she can investigate. The Ombudsman’s Office will usually decline a complaint if the authority has not had an opportunity to respond and resolve the matter.
If you feel a Government Department or Public Authority has not handled your matter fairly, you should make a complaint with that Authority. If you remain unsatisfied or you have not received a response to your complaint in a timely manner, you may make a complaint with the Ombudsman’s Office.
To learn more, or to file a complaint online, visit the Bermuda Ombudsman’s website.
For a list of the authorities that fall under the Ombudsman’s jurisdiction, click here. If you do not see an authority listed and question we can assist with your complaint, contact us to discuss.