• The Ministry of National Security is advising that effective May 21st, the Customs Department’s main Hamilton offices will relocate from Custom House, 40 Front Street to the new location of Maiden House, 131 Front Street, Hamilton. The Department’s contact numbers, emails and operation hours (8.30 a.m. to 5.00 p.m. Monday – Friday) all remain the same.



Bermuda’s Ombudsman investigates all complaints about administrative actions made by a Government of Bermuda board, department, or public authority. To learn more, or to file a complaint online, visit the Bermuda Ombudsman’s website

What do they do?

Bermuda’s Ombudsman investigates in the public interest. This means:

  • Looking in to administrative actions even if no complaint is filed
  • Investigating complaints made by the public, when appropriate
  • Referring the complainant to the appropriate authority if the ombudsman has no authority

For full details on the process or to make a complaint, visit the Ombudsman’s website

PATI Statements