• The Ministry of Public Works is advising that effective August 6, 2018, Blackwatch Pass will be closed to traffic so that construction works can be conducted. The closure will be for an extended period of time. While Blackwatch Pass is closed the public is encouraged to seek alternative routes to avoid delays.


  • The Ministry of Transport and Regulatory Affairs is advising that beginning Friday, August 10 the Central Bus Terminal ticket kiosk in Hamilton will operate on an amended schedule. Read more

Case Management

Ageing and Disability Services (ADS) offers case management services to help seniors and persons with physical, cognitive or developmental disabilities who require assistance in their daily lives.  

Case management is a collaborative process of assessment, planning, assistance, care coordination, evaluation, and advocacy. ADS’ case management services help individuals and families identify options and secure available services necessary to meet their needs. Case management services include:

  1. Comprehensive needs assessment;
  2. Identifying required and available resources and supporting clients, or their relevant persons, to access them;
  3. Facilitating care coordination of existing support services.

How to get case management services

Anyone can request case management services directly (as the client or a family/friend of a senior or persons with disability) or through another service provider.

If you are a service provider (e.g. healthcare professional, seniors’ agency) and want to refer a client for case management please submit the Case Management Referral Form  to assist with this process.

For more information or to request case management services contact ADS:

In person or mail: Continental Building, 25 Church Street, Hamilton HM12

Phone: (441) 292-7802 or (441) 278-4900

Fax: (441) 292-9125