Services Update - October 1, 2023

Today, the Government provided a brief update on the restoration of services.

The public is advised that work continued this weekend with Premier David Burt, Government Ministers and senior technical officers receiving an update yesterday (Sept. 30) on the return of services impacted by the cyber incident.

A Government spokesperson noted that while full email services have not yet been restored, critical user emails and more services, such as automated border control, accounting functions and the Department of Planning, are expected to be restored over the coming days. Additionally, phone service is also in the process of coming back online, with complete restoration also expected in the coming days.

As a reminder, the Transport Control Department’s (TCD) services have been fully restored, and in-person services are available. A full listing of other services that are operational or impacted can be found at www.gov.bm. 

Premier Burt said, “The Government continues to make steady progress in recovering data and restoring critical Government systems. I was grateful for the update from our public officers yesterday and during a call this morning, where they advised ministers on the significant progress made over the weekend.

“The expectation is that most government phone services will be restored by 9 a.m. tomorrow, and most government users will be able to log in to their computers. While I am abroad on pre-scheduled Government business, I will remain in regular contact with Ministers and public officers on our progress, including joining Cabinet virtually on Tuesday for a further update.”

Again, I cannot thank our dedicated public officers enough for continuing to work around the clock to not only ensure that Government can continue providing critical services to the public, but also enhancing and fortifying the Government of Bermuda’s cyber defenses.”