Network Infrastructure and Server Support

Project Number:

Open/Closing Date:
Friday, May 3, 2019 - 00:00 to Monday, June 3, 2019 - 16:00





Executive Summary:

The Government of Bermuda, Ministry of National Security through the Bermuda Police Services (hereafter known as “BPS”) invites proposals from local firms for the provision of technical the Description of Deliverables within this document.

The successful respondent will provide Level-3 24/7 network and server support and monitoring, email maintenance and support, core infrastructure software support, security management, and disaster recovery.

The successful respondent is expected to work effectively with BPS Technology Department technical staff, other BPS vendors (such as proprietary software vendors and internet service providers) to make the IT System a seamless process to the end user. It is expected that the successful respondent will assist IT management with long-term planning to keep systems current and functional in the most cost-effective manner possible.

The respondent must have previous experience supporting a medium to large sized organization with locations across multiple sites.

The respondent should have staff with demonstrated experience and proficiency in:

  • Vmware Environment
  • Supporting multiple hardware manufacturers
  • Support and maintenance of local and wide area Network system

The BPS acknowledges that this is a high-level description of its environment and existing infrastructure. The specifications herein are intended to convey the minimum requirements as developed by the BPS. The prospective respondent must meet the minimum requirements and are encouraged to offer items which (in the prospective respondent’s expert opinion) are deemed necessary.

Contact Information

Acting Police Sergeant Mark Tomlinson, email

Language of Submissions

Unless otherwise indicated, all submissions shall be in English only.

Important Dates

Due to technical issues experience at the BPS data center on Wednesday, May15, 2019, the BPS have extended the timetable within the RFQ package.  Please take note of the updated timetable below.

Issued Date of RFQ

Friday, May 03, 2019

No Pre-Bid / Site Meeting


Deadline for Questions

Wednesday, May 22, 2019 4:00pm

Deadline for Issuing Addenda

Monday June 03, 2019 4:00pm

Submission Deadline

Monday, June 24, 2019 4:00pm

Anticipated Execution of Agreement

Thursday, August 01, 2019

All times listed are in Atlantic Standard Time (AST).

Location of Submission

Responses to this solicitation shall be submitted to the following location:

Police Headquarters

Attention: Supt. Sean Field-Lament

Building #0471

Police Human Resources Building

Headquarters Hill

Prospect, Devonshire, DV02