The Digital Transformation Strategic Framework 2024–2027 sets out the Government of Bermuda’s strategic approach to advancing digital government services.
Why This Matters
The Framework supports Government’s commitment to:
- Improving public access to services
- Reducing paper-based processes
- Enhancing operational efficiency
- Strengthening digital accessibility
- Building long-term digital capability
The Framework supports the Public Service Strategic Plan 2024–2027 and provides direction for modernising public service delivery through practical, sustainable, and citizen-focused digital transformation initiatives.
It focuses on four strategic priorities:
- One Stop Shop for Government Transactions
- Unified Payment Capability
- AI-Enabled Service Improvement
- Preparing the Workforce for the Digital Future
The Framework also outlines the operating model, governance and delivery principles, sustainability considerations, key risks, success measures, and annual implementation planning approach.