Personal Services Guidance

Updated: 6th January 2021

Travel Guidance for Staff and Clients

The Ministry of Health advises against any non-essential travel during the COVID-19 pandemic.

If an employee or a patron must travel, they must not return to work or visit a personal service until receipt of a negative day 8 test result.

The owner of the facility should develop travel policies for both employees and clients to ensure the information is adequately communicated.

See Travelers First 14 days and Safe Return to Work after Travel Guidance

Staff Requirements:

Staff working in close proximity with clients should continue to test for COVID at a minimum of every twenty-one (21) days. A risk assessment should be carried out to determine the individual risk provided by any particular service.

All staff must wear appropriate face masks/Personal Protective Equipment (PPE).

All staff and contractors must train on appropriate cleaning and disinfection, mask/PPE wearing protocols, hand hygiene, and respiratory etiquette.

All staff must take the Infection Prevention & Control (IPC) training course and passed the test (minimum 80%). A screen shot of the final result page can be utilized.Employers

Screen staffs before coming into the salon/barbershop.

Ensure that staff and clients are symptom free.

Assess the risk of recent travel and ensure that persons and personnel do not enter if they present any risk.

Send home any staff who has any of the following new or worsening signs or symptoms of possible COVID-19: 

  • Cough
  • Shortness of breath or difficulty breathing
  • Chill
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 100.4 degrees Fahrenheit
  • Known close contact with a person who has a positive COVID-19 test or is under quarantine.
  • Do not allow staffs with new or worsening signs or symptoms listed above to return to work. Follow Department of Health guidelines for returning to work.
  • If staff is exposed to a COVID-19 positive person, they will be contacted by a health officer and provided guidance on quarantining and any testing requirements.
  • Staff should wash/sanitize their hands upon entering the salon/barbershop and between interactions with customers, (following Dept. of Health guidelines, 20 seconds etc.)
  • Staff must maintain at least 6 feet separation from other individuals.  If such distancing is not feasible, face shields can be worn in addition to face masks. Hand hygiene, cough etiquette, cleanliness, and sanitation should be rigorously practiced.

Contact tracing

The contact details of your patrons must be recorded and kept for 21 days. If requested, this information must be provided to Public Health Officers to assist with contact tracing during the COVID-19 pandemic.

The contact details to be collected include:

  • The full name of client
  • Date and time of visit
  • Name of Stylist/Barber
  • Phone number
  • Email address



  • Eye brow tinting, waxing, shaping, or micro-blading services.
  • Lash extension services.
  • Eye make-up applications.
  • Any other facial service and/or treatment that does not require the client or technician to remove their mask.


Clean and disinfect all work area surfaces chairs, head rest, arm rests. Harsh chemicals and disinfectants can damage leather or leatherette materials. Cloth chairs cannot be disinfected. They should be covered with a washable or disposable covering.

Clean and disinfect the reception area.

Wipe reception desk and phone station with disinfectant. Include cash machines, computers and keyboards.

Remove all unnecessary items that cannot be sanitized: magazines, newspapers, service menus, and décor. Maintain a supply of sanitizing wipes or sanitizer at the front desk.

Ensure break-rooms and any other communal areas are thoroughly cleaned and sanitized.

Clean and disinfect all hampers and trash containers. Both should have a lid and be lined with a disposable bag.

Clean and disinfect all restroom surfaces including floors, sinks and toilet bowls and touch points. Store paper products in a closed cabinets and provide liquid hand soap. Provide and easily accessible lidded trash can. Remove unnecessary clutter or décor.

 Allow sufficient time in between clients for completion.

Continue to use products effective against SARS COV-2. Do not opt for cheaper or unproven alternatives.

Hand washing and hand sanitizing should continue and be completed properly by clients and staff.

Facemasks: all clients and staff must cover their mouth and nose appropriately with a cloth mask whilst onsite.

PHYSICAL DISTANCING: Continue to utilize barriers and shields or to ensure distancing of at least six (6) feet minimum.

Do not permit overcrowding or multiple clients to gather in the entrance areas or lobby. Continue to manage movement about the premises with clear signage.

Do not book multiple clients at one time.

Walk-ins shall only permitted where all other requirements can be achieved.


Additional Resources