Contact Us  

Custom House
40 Front Street
Hamilton HM 12
Telephone: (441) 295-4816
Fax: (441) 295-5392

Contact our Tariff Classification Officer
Tel: (441) 278-7422 or 278-7423

Contact our Valuation Officer
Tel: (441) 278-7422 or 278-7423
Contact our Reviewing Officer
Tel: (441) 295-4816

Travellers’ Charter
Complaints Against HM Customs  
Complaints Against HM Customs
Customs Traveller Declaration  
Effective 19th November 2012, travellers with goods to declare will be required to complete the following Customs Traveller Declaration (Form 98) (“CTD”).  Completion Instructions for the CTD are contained in the Customs leaflet entitled “Customs Traveller Declaration (Form 98) Instructions”.

As a general rule you should complete a CTD only if you are over your duty free allowances or if you have you have prohibited or restricted goods, cash or negotiable instruments.

If you are traveling with other members of your household, complete one Customs Form 98 per household.

 Notice - Clearing Customs

 Customs Traveller Declaration (Form 98) Instructions

 Customs Traveller Declaration (Form 98)

 Airport dual-channel (Red/Green) system

 Prohibited and restricted goods

 Declaring cash and negotiable instruments

 Duty-free allowances

Customs Duty Payment Option Via Butterfield Direct ATM  

Butterfield Bank and H.M. Customs collaborate on an innovative customs duty payment option via Butterfield Direct ATM.

(Hamilton, Bermuda – 22 May 2006) H.M. Customs, under the Ministry of Finance, and Butterfield Bank today jointly announce an innovative way for Butterfield Bank customers to pay customs duty at Bermuda International Airport

A new Butterfield Direct ATM was installed in the airport’s H.M. Customs area in early May 2006. It offers a new service only available to Butterfield Card debit cardholders—the ability to pay customs duty at the ATM. 

Once activated on 22 May 2006, Butterfield Bank customers can avoid any queue at H.M. Customs and proceed directly to the Butterfield Direct ATM located nearby.  Bank customers can use the ATM to pay their duty directly to the Accountant General. (Duty must be calculated by the customer before beginning the transaction.) Customers simply present the ATM receipt, showing duty paid, to the H.M. Customs Officer at the exit checkpoint.

While non-Butterfield Bank customers cannot pay duty through the ATM, they can use the ATM for withdrawals and balance inquiries. Normal bank fees associated with inter-bank transactions will apply. 

"Butterfield Bank is very pleased to have been chosen by H.M Customs for this collaboration.  This is a unique way to expand our ATM service and it really adds value for our customers. Butterfield Direct customers can choose one of two ways to pay duty, through the cashier at H.M Customs or by Butterfield Direct ATM. Ultimately, this means shorter queues for all travellers," noted Butterfield Bank President and CEO Alan Thompson. 

The Butterfield Bank Group offers a range of financial services in Bermuda, Barbados, the Cayman Islands, Guernsey, The Bahamas and the United Kingdom. Butterfield Bank is Bermuda’s first and largest indigenous bank, and was recently declared Bermuda’s ‘Bank of the Year’ by Global Finance magazine.  

Note to Editors: The Butterfield Bank Group, Bermuda’s first and largest indigenous bank, offers a full range of community banking services in Bermuda, Barbados and the Cayman Islands, encompassing retail and corporate banking and treasury activities. As a specialist offshore financial services provider the Group also provides private banking, wealth management and fiduciary services, and investment and pension fund administration services from its headquarters in Bermuda, and its subsidiary offices in the Cayman Islands, Guernsey, The Bahamas and the United Kingdom. The Butterfield Bank Group is a publicly traded corporation with its shares listed on the Bermuda and Cayman Islands stock exchanges. Further details on Butterfield Bank can be obtained from our web site at:

Media Contact:
Dianne Brewer
VP, Marketing and Communications
Telephone: 441 299 3979

Customs kiosk terminal  

HSBC makes paying your customs duty easier with the latest self-service Customs kiosk terminals. The terminals automatically calculate customs duty in a number of different currencies and are accessible with any major credit or debit card. 

Key features and benefits

  • Easy to follow, on-screen step by step instructions

  • All major credit and debit cards accepted

  • Automatic duty and foreign exchange calculations

  • Four quick touch screen kiosks, including one wheelchair accessible terminal

  • Duplicate, itemised receipts produced to assist both passengers and Department of Customs

  • Simple, secure and fast

You can find more information about Customs kiosk terminal at .